How Will My PG&E Account be Used?


Why do you need my PG&E account?

I don't know how to use a PG&E online account.

I have solar PV installed. Why can't I participate?

How do you use my PG&E account?

Do you see my credit card or banking information?

Who sees my home energy data?

Why do you need my PG&E account?

All PG&E customers have access to the detailed history of their energy consumption through their online PG&E account. We require access to this detailed information in order to build an accurate energy profile of your home. Your electric energy use is recorded once an hour and your natural gas use is recorded daily by smart meters intalled by PG&E. This level of detail allows us to create an accurate energy profile of your home and recommend specific energy saving actions.

I don't know how to use a PG&E online account.

Many customers have not activated their online account but it is the easiest and most accurate way for us to build your home energy profile. It takes less than 10 minutes, and you don't need to access it again if you don't want to. Go to the PGE webpage to learn how to activate it. Once you create your online PG&E account, you will use the same information to log into Smart Audit.

Why can't I participate? I have solar PV installed.

Smart Audit doesn't currently support homes with solar PV. PG&E smart meters record how much electricity your home consumes but we have no way of determining how much electricity your solar panels generated. We need to know how much energy was consumed which is the combination of the electricity your panels generated and the electricity recorded by the smart meter. Please contact us if you would like to know when we are able to support solar PV -- support@hea.com

How do you use my PG&E account?

We will access your energy data to build an energy use profile of your home. We do not use any data besides your name, address, monthly totals and energy use data. We ask you to confirm that the name and address on your PG&E account matches the name and address of your house. We will continue to access your energy use data for 5 years so we can keep your home energy profile up-to-date. Your evolving home energy profile will show how effective you've been in reducing wasted energy.

Do you see my credit card or banking information?

PG&E's online web site hides all bank account and credit card information so we have absolutely no access to any of your financial information.

Who sees my home energy data?

No one has access to your individual data except you, HEA, PG&E and organizations you explicitly authorize. We will access individual information for software and algorithm testing purposes, but your name and address will never be published or associated with a specific home energy profile in public without your prior written consent. We will aggregate energy savings data for different communities, reports, and publications, but this data will never be traceable to a particular home or user. We protect your personal information in compliance with Title 20 of California's Code of Regulations, Sections 2505(a)(5)(A) and (B); n.b. 2505(a)(5)(B)(8).

HEA supplies the software for this program.
Revised: 08/16/17.