How Will My
PG&E Account be Used?
All PG&E customers have access to the
detailed history of their energy consumption through their
online PG&E account. We require access to this detailed
information in order to build an accurate energy profile of your
home. Your electric energy
use is recorded once an hour and your natural gas use is
recorded daily by smart meters intalled by PG&E. This level of detail allows us to create an
accurate energy profile of your home and recommend specific energy saving actions.
Many customers have not activated their
online account but it is the easiest and most accurate way for
us to build your home energy profile. It takes less than 10
minutes, and you don't need to access it again if you don't want
to. Go to the
to learn how to activate it. Once you create
your online PG&E account, you will use the same information
to log into Smart Audit.
Smart Audit doesn't currently support homes with solar PV. PG&E
smart meters record how much electricity your home consumes but
we have no way of determining how much electricity your solar
panels generated. We need to know how much energy was consumed
which is the combination of the electricity your panels
generated and the electricity recorded by the smart meter.
Please contact us if you would like to know when we are able to
support solar PV -- email@example.com
We will access your energy data to build
an energy use profile of your home. We do not use any data
besides your name, address, monthly totals and energy use data. We ask you to
confirm that the name and address on your PG&E account
matches the name and address of your house. We will continue to
access your energy use data for 5 years so we can keep your
home energy profile up-to-date. Your evolving home energy
profile will show how effective you've been in reducing wasted
PG&E's online web site hides all bank
account and credit card information so we have absolutely no
access to any of your financial information.
No one has access to your individual data
except you, HEA, PG&E and organizations you explicitly authorize. We will access
individual information for software and algorithm testing
purposes, but your name and address will never be published or
associated with a specific home energy profile in public without
your prior written consent. We will aggregate energy savings
data for different communities, reports, and publications, but
this data will never be traceable to a particular home or user.
We protect your personal information in compliance with Title 20
of California's Code of Regulations, Sections 2505(a)(5)(A) and
(B); n.b. 2505(a)(5)(B)(8).
supplies the software for this program.