Frequently Asked Questions About Signing Up


What happens during an HEA remote home audit?

What kinds of recommendations are made?
I’ve heard about other energy efficiency audits. How does an HEA remote home audit differ?
Will someone come to my house?
How much time does the audit take?
Will my data be safe? Who else will see my information?
What do I need to do to prepare for the audit?
What happens if I need help?
What about my GHG (greenhouse gas) emissions?
Can you analyze my water use as well?
Who can get an audit?
How do I apply?
How much does the audit cost?
Will I have to pay for anything else?

Q. What happens during an HEA remote home audit?
A. Unlike other audits where energy efficiency experts come to your with lots of expensive equipment, this audit takes place completely online at a secure website managed by HEA (Home Energy Analytics).

  1. HEA’s online tool collects basic information about your home:
    • Detailed utility data (requires your PG&E account number & password).
    • Home size and age, number of occupants, thermostat settings, etc.
  2. HEA’s online tool performs an analysis using the information to:
    • Categorize energy use into different types (seasonal, base loads, variable loads, etc.)
    • Compare the energy use to similar homes and identify areas outside of norms.
    • Provide simple recommendations for reducing energy use.
  3. You review the results:
    • Confirm and/or revise the findings.
    • Select the recommendations you want to pursue.

If significant energy remains unaccounted for, we can consult with you to identify where it is going. HEA software continues to automatically analyze your PG&E data for the next 12 months and send you monthly emails showing your energy use trends.

Q. What kinds of recommendations are made?
A. We make energy-saving recommendations based on how energy is used in your home using the Home Energy Profile created from your data. Energy use varies considerably from home to home, based on many factors. Is your energy going to plug-loads, heating, cooling, a continuously running reciriculatio pump, etc.?  

  1. • Some homes may need help in managing electrical plug loads and we will make recommendations on how to manage them more efficiency.
  2. • Some homes may be identified as using an atypical amount of energy for heating or cooling and will need further analysis of their heating, ventilation, and air conditioning (HVAC) systems.
  3. • Some homes may have features like pools, spas, fountains or whole-house systems that can be improved and we can provide appropriate referrals. We do not get compensated in any way for these referrals.

Q. I’ve heard about other energy efficiency audits. How does an HEA remote home audit differ?
A. We've found that most audits don't focus on analyzing all of the energy used in a home to determine the most cost-effective ways to reduce it.  Instead, most audits focus on analyzing the home envelope (insulation, windows, ducts, etc.) to improve heating and cooling efficiency. We have analyzed hundreds of homes in the Bay Area and know that a majority of energy in most homes is consumed by all the extra "stuff" plugged in and drawing power, often even when they are "off".  Reducing the energy used by these devices is usually simple and inexpensive, and doesn't affect your lifestyle.  But it can reduce your energy use tremendously -- in most cases by 10% or more -- for a very small investment in time and money.

Q. Will someone come to my house?
A. Not likely. Unlike other audits where energy efficiency experts need to explore your house from crawlspace to attic, most interactions for this audit will occur online, at a secure website managed by HEA.

Q. How much time does the audit take?
A. Depending on the complexity of your home, the online audit may take anywhere from 10 minutes to an hour. You will learn as you go, and there is no need to do all the sections in one sitting.

The amount of time you need to implement any of the recommendations you receive during the audit varies. Many can be completed in just a few minutes with inexpensive devices such as smart strips and timers.

After you finish your audit, HEA’s online tool will continue to automatically analyze your monthly PG&E SmartMeter data and send you monthly emails showing how your energy use is trending.

Q. Will my data be safe? Who else will see my information?
A. Your data will be held in strict confidence on a secure server and will only be used to help you reduce your energy use. Only those directly involved in the audit process, such as technical support people you may call, will have access to your answers. Our web application uses the same advanced data security methods as online financial services.

Q. What do I need to do to prepare for the audit?
A. Nothing. Once accepted to the program you will receive an email with a link to your secure HEA account where you will be guided through the survey to analyze your energy use.

Q. What happens if I need help?
A. You can get help from an HEA staff member by email, phone or via a web-based conference where both you and the staff member can view your survey at the same time.

Q. What about my GHG (greenhouse gas) emissions?
A. In addition to an analysis of your energy use, you will also receive a confidential summary of your home's greenhouse gas emissions and how it compares with others.

Q. Can you analyze my water use as well?
A. We can include water analysis if your water is provided by Cal Water or Purissima Hills Water District. We are interested in expanding to other water providers so contact us if you are part of a different water district.

Q. Who can get an audit?
A: Contact HEA at support@HEA.com or 650-492-8029 to check for availability in your area.
Minimum requirements:
• Have paid a PG&E bill for your current house for at least 12 months.
• Have a PG&E SmartMeter installed and activated for at least 30 days.
• Agree to provide your PG&E bill information for 12 months before and after you register.

Q. How do I apply?
A. The first step is to locate or create your free PG&E online account. See instructions at the How do I get an online PG&E account? page.  Next, contact us at support@HEA.com or call us at 650-492-8029.

Q. How much does the audit cost?
A. Contact HEA for pricing: support@HEA.com or call us at 650-492-8029.
Each audit includes:
• A detailed Home Energy Profile for your home based on your energy use for the past 12 months.
• Specific recommendations to reduce your home energy use.
• Access to an HEA hosted account for 1 year.
• Monthly emails showing your energy trends.

Q. Will I have to pay for anything else?
A. You will have to pay for any costs associated with any recommended energy-saving measures that you decide to undertake. For example, buying a smart power strip to manage your entertainment center, or parts and labor to install a timer on your hot water recirculation pump.


If you have further questions please don't hesitate to contact us at Support@HEA.com


Home Energy Analytics supplies the software for this home energy efficiency program.
Revised: 02/01/2012.