Frequently Asked Questions about HEA's water analysis



Who can use the HEA water analysis?

How do I create a water analysis account?

Is HEA's water analysis different my water provider's website?

What happens when I create HEA water analysis account?

Will my data be safe?

How much does this cost?

Do I have to pay for anything?

How do you use my water account?

Do you see my credit card and banking information?

Who sees my water usage data?

Who can use the HEA water analysis? 

Any resident of Portola Valley, Purissima Hills Water customer and current user of HEA energy analysis software can use the water analysis service. You will need one year's worth of monthly water usage data.

How do I create a water analysis account?

You'll need your account number from your water provider and your street address.

How is HEA water analysis different from water utility websites?

HEA software does a more in-depth analysis of your water usage to help you pinpoint the areas where you need to save. We also provide targeted recommendations.

What happens when I create a HEA water analysis account?

HEA software automatically retrieves the previous 24 months of water usage and billing data from your water utility account. You'll then step through an interactive, on-line analysis which estimates the cost of water for this year if you don't reduce, categorizes your water use as indoor or outdoor, compares your use to efficiency standards, and offers targeted suggestions to reduce.

Will my data be safe?

Your data will be held in strict confidence on a secure server and will only be used to help you reduce your water use.

How much does this cost?

It is free to anyone with a Portola Valley address, Purissima Hills Water District customers, and all current users of HEA energy analysis software.

Will I have to pay for anything?

You don't have to pay for the analysis but are responsible for any water saving devices. There are many rebate programs available. Cal Water customers can check the rebate section of the Cal Water website.

How do you use my water utility account?

We will access your water utility account to download your water usage for the past year. We do not use any data besides your name, address and monthly water use. We'll continue to access your account to download your monthly usage for a year. You can log back into your account at any time to review changes in your water usage.

Do you see my credit card and banking information?

No. We do not have any access to any payment information.

Who sees my water usage data?

No one has access to your individual data except you and the program administrators. We will access individual information for software and algorithm testing purposes, but your name and address will never be published or associated with specific water data without written consent. We will aggregate water savings data for different communities, reports, and publications, but this data will never be traceable to a particular home or user. We protect your personal information in compliance with Title 20 of California's Code of Regulations, Sections 2505(a)(5)(A) and (B); n.b. 2505(a)(5)(B)(8).

HEA supplies the software for the this service;
Revised: 9/16/15.